We want you to feel good about every NovoWeight order.
Returns
Because our products are dietary supplements, we can only accept returns of unopened, sealed items within 30 days of delivery. To start a return, email us at hello@novoweight.com with your order number and the reason for the return. We'll reply within 1–2 business days with instructions.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with a photo and your order number. We'll send a replacement or issue a full refund — no need to ship anything back.
Refunds
Once we receive and inspect your return, we'll notify you and issue a refund to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.
Non-returnable items
Opened or used products, products without their original seal, and items marked final sale cannot be returned.
Return shipping
Customers are responsible for return shipping costs unless the return is due to our error or a damaged or defective product.
Questions
Email hello@novoweight.com and we'll help.